Call Centers: The Best And The Worst

From a CRM Lowdown survey of the ACSI ,The American Customer Service Index, the list of something we all have complaints about, calling for service on anything.

The Best: 1. 1-800-Flowers.com 2. General Electric 3. Citibank 4. IBM 5. Southwest Airlines 6. Direct Television 7. Verizon 8. Apple 9. American Express 10. Accenture

The Worst: 1. Dell 2. Comcast 3. AOL 4. Vonage 5. Dish Networks 6. Macy’s 7. e-Bay 8. AT&T 9. Home Depot 10. Compaq